chemist

Hello again, AmazingShoelace.

Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Although listed as disabled, it appears that you have remnants of a previous installation of Norton Internet Worm Protection on your system.

This can cause system instability. Please do the following:

Uninstall the following via the Add or Remove Programs section of your Control Panel if they still exist:

LiveUpdate Notice
Symantec KB-DocID:2003093015493306

Please download the Norton Removal Tool and Save it to your Desktop.

• Close all programs and double-click the Norton_Removal_Tool.exe then click Run
• Follow the on-screen instructions.
• Restart the computer if asked.
• Then delete Norton_Removal_Tool.exe from your desktop.

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Close any open browsers.

Disable your antivirus and antispyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with ComboFix.

Open Notepad and copy/paste all the text in the quotebox below into Notepad:

Save this Notepad file as CFScript.txt to your Desktop and then close the file.





Referring to the picture above, drag CFScript onto ComboFix

Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.

When finished, it shall produce a log for you. Please post that log, ComboFix.txt in your next reply.

Note:
Do not mouseclick ComboFix's window whilst it's running. That may cause it to stall.

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• Go Start >> Control Panel >> Display
• Click on the Desktop tab, then click the Customize Desktop button.
• Click on the Web tab.
• Under Web pages, if you see any entry other than My Current Home Page or one you knowingly installed, select that entry and click the Delete button.
• Click OK >> Apply >> OK

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Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 Update 7 and Save it to your Desktop.
• Scroll down to where it says Java Runtime Environment (JRE) 6 Update 7 The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
• Click the Download button to the right.
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: I agree to the Java SE Runtime Environment 6 License Agreement.
• Click Continue
• Click on the link to download Windows Offline Installation and Save the file to your Desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start(or My Computer) > Control Panel and click on Add or Remove Programs
• Click (highlight) the following items:
  • J2SE Runtime Environment 5.0 Update 9
  • J2SE Runtime Environment 5.0 Update 11
  • J2SE Runtime Environment 5.0 Update 6
  • J2SE Runtime Environment 5.0 Update 9
  • Java 2 Runtime Environment, SE v1.4.2
  • Java 2 Runtime Environment, SE v1.4.2_04
  • Java(TM) 6 Update 2
  • Java(TM) 6 Update 3
  • Java(TM) 6 Update 5
  • Java(TM) SE Runtime Environment 6 Update 1
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u7-windows-i586-p.exe to install the newest version.

• After the install is complete, go back to your Control Panel and click the Java icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button.
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
    • Trace and Log Files
  • Click OK on Delete Temporary Files Window.
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE
  • Click OK to leave the Temporary Files Window.
  • Click OK to leave the Java Control Panel.

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Please run this online scan to help look for remnants.

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Click Accept, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT.
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer.
• Once the scan is complete, it will display if your system has been infected.
• It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click the Save Report as... button.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

**Note**

To optimize scanning time and produce a more sensible report for review:

• Close any open programs.
• Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license is accepted, reset to 100%.

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Open HijackThis and click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.

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Please post the following in your next reply:

C:\ComboFix.txt
Kaspersky report
new HijackThis log
report on system behavior