Tech Support Forum - View Single Post - Constant pop-ups: NetWorm-i.Virus@fp, Spyware.CyberLog-X

**TheBruce1** · 08-06-2008, 04:23 PM

Hello again

Download ATF-Cleaner by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

If you have Firefox installed:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

If you have Opera installed:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.

==========

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Click Accept, when prompted to download and install the program files and database of malware definitions.

Click Run at the Security prompt.
The program will then begin downloading and installing and will also update the database.
Please be patient as this can take several minutes.
Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.
Click the Save Report As... button.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

**Note**

Animated Tutorial Here

To optimize scanning time and produce a more sensible report for review:

Close any open programs.
Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

============

Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

============
Logs Required
Kaspersky Scan Report
Hijackthis Log

08-06-2008, 04:23 PM	#6 (permalink)
TheBruce1 Moderator, Analyst, Security Team Join Date: Oct 2006 Location: Dùn Èideann,Scotland. Posts: 5,093 OS: XP	Re: Constant pop-ups: NetWorm-i.Virus@fp, Spyware.CyberLog-X Hello again Download ATF-Cleaner by Atribune to your desktop. Double-click ATF Cleaner.exe to open it Under Main choose: Windows Temp Current User Temp All Users Temp Cookies Temporary Internet Files Prefetch Java Cache The other boxes are optional Then click the Empty Selected button. If you have Firefox installed: Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click NO at the prompt. If you have Opera installed: Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click NO at the prompt. Click Exit on the Main menu to close the program. ========== Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner Click Accept, when prompted to download and install the program files and database of malware definitions. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes. Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan. Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined. Click View scan report at the bottom. Click the Save Report As... button. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply. Note Animated Tutorial Here To optimize scanning time and produce a more sensible report for review: Close any open programs. Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan. Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%. ============ Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here. ============ Logs Required Kaspersky Scan Report Hijackthis Log __________________ Member of ASAP since 2007 Member of UNITE since 2008 Notice to BT customers BT to dump Phorm, see Here for more information. No DPI If we have helped you in anyway, please consider Donating