Hi julie1989
Please read this post completely before begining the fix. If there's anything that you do not understand, kindly ask your questions before proceeding. Please ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.
IT IS IMPORTANT THAT YOU DON'T MISS A STEP & PERFORM EVERYTHING IN THE RIGHT ORDER.
Sorry there is a bug in your version of ComboFix, so it didn,t run properely please do the following first then carry on with th rest of the instructions:
Click Start > Run and copy/paste, or type the following bolded text into the Run box and click OK:
ComboFix /u
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Download
Combofix from any of the links below, and save it to your desktop.
Link 1
Link 2
Link 3
**Note: It is important that it is saved directly to your desktop**
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1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
===============================================
Open
notepad and
carefully copy/paste
all the text in the code box below into it:
Code:
File::
C:\Documents and Settings\Owner\My Documents\My Pictures\alliswellss.exe
C:\Program Files\Common Files\aolback\Comps\toolbar\toolbr.exe
C:\WINDOWS\system32\baqmxan.exe
C:\Program Files\swin32.dll
Folder::
C:\WINDOWS\system32\kBin15
C:\temp\epr1
Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\dc5768a6-b80e-45c6-8b1d-072eead5f313]
Save this as
CFScript.txt
Refering to the picture above, drag CFScript.txt into ComboFix.exe
When finished, it shall produce a log for you, C:\ComboFix.txt. Post that log in your next reply.
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
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Please Run a scan with
HiJackThis and
save the log
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In your next post, please include fresh logs from:
Please provide details of any problems you encountered whilst performing the above steps & update us on how the computer behaves now