TheBruce1

Hello again

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Please follow all instructions and in which order they come, if you have any questions, please ask before proceeding. Its important that you follow this through until i give you the all clear, a lack of symptoms does not mean that it is no longer present.

Please Do Not Attach logs to your posts unless you are advised to do so.


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Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

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You have two virus protection programs installed, please uninstall AVG 7.5. Also enable Kaspersky by right-clicking on th K icon and select Resume Protection, then update Kaspersky to the latest definitions by right-clicking on the icon and select update, please let me know if you have a valid license for Kaspersky Internet Security.

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P2P

P2P - I see you have P2P software uTorrent installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares and their infections.

References for the risk of these programs are Here,
Here and Here.

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Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:SDFix)

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
• Finally paste the contents of the Report.txt back on the forum with all the required logs

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Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery mode. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once the Recovery Console is installed using ComboFix, you should see a message that says:

The Recovery Console was successfully installed.



Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

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Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

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Logs Required
Report.txt
C:\Combofix.txt
Hijackthis Log

__________________
Member of ASAP since 2007
Member of UNITE since 2008

**Notice to BT customers**
Trial of BT-Phorm spyware to start 30th September, 2008- for more information please visit No DPI website for more information.



Phorm, previously known as 121Media were responsible for the Apropos rootkit, see Here for more information on said rootkit.


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