Tech Support Forum - View Single Post - Help with "Windows has recovered from unexpected shutdown"

**jcgriff2** · 07-20-2008, 06:42 PM

Hi Texas Guy. . .

The BSOD bugcheck (STOP error code) per your post is:

0x0000009f (0x00000003, 0x86a7c028, 0x86a63540, 0x86122b78).

The 0x9f indicates that a device driver is having an issue with power management. The other parameters should be memory addresses and will hopefully lead me to the device/driver causing the problem.

Two items, please - there was one lone mini dump in the zip file - do you have more? Also, please run msinfo32 and save as an NFO (system info file - important). Zip up any other dump files and the msinfo32 NFO file and attach to your next post.

To run msinfo32 - START | type msinfo32 into the start search box | right-click on msinfo32 above | run as admin | save as NFO file - you'll see the default option.

Any ? - please let me know.

Regards. . .

jcgriff2

.

07-20-2008, 06:42 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: Palm Springs, California / Southern New Jersey Posts: 10,067 OS: Windows 7, Vista Ultimate My System	Re: Help with "Windows has recovered from unexpected shutdown" Hi Texas Guy. . . The BSOD bugcheck (STOP error code) per your post is: 0x0000009f (0x00000003, 0x86a7c028, 0x86a63540, 0x86122b78). The 0x9f indicates that a device driver is having an issue with power management. The other parameters should be memory addresses and will hopefully lead me to the device/driver causing the problem. Two items, please - there was one lone mini dump in the zip file - do you have more? Also, please run msinfo32 and save as an NFO (system info file - important). Zip up any other dump files and the msinfo32 NFO file and attach to your next post. To run msinfo32 - START \| type msinfo32 into the start search box \| right-click on msinfo32 above \| run as admin \| save as NFO file - you'll see the default option. Any ? - please let me know. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread My availability will be limited through ~ December 1, 2009