Quote:
Originally Posted by Beej
I seem to keep getting this error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: Explorer.EXE
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 47918e5d
Exception Code: c0000005
Exception Offset: 0001b9ce
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
I cant really replicate the problem, but it generally happens when i have the start menu open.
Please help Q_Q
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Hi beej. . .
The code up there that is of most help right now is the c0000005 = 0x00000005 = 0x5 and means that a exception has occurred by a driver that attempted to access memory in an area that it should not have, or the memory address was bad. It most likely is the result of a non-Microsoft program that you installed that is not agreeing with Vista's regiment.
Here are some areas to check:
• The Device Manager -
START | type dev man into the Start Search box | right-click on Deice Manager that appears up top | select Run as Administrator | look for any red/yellow flags - pay specific attention to the video area.
• Problem Reports and Solutions:
START | type wercon.exe into the Start Search box | right-click on wercon.exe that appears up top | select Run as Administrator | view "See Problems to Check'.
• Reliability and Performance Moniter:
START | type perfmon into the Start Search box | right-click on perfmon that appears up top | select Run as Administrator | view both the Performance Moniter and the Reliability Moniter.
The next time this happens, note the exact time, then go into the Event Viewer and look through the various logs at the entries just prior to and at that exact time.
START | type eventvwr into the Start Search box | right-click on eventvwr.exe that appears up top | select Run as Administrator | view the various logs starting with the Administrative logs.
Also, run the Windows Vista System File Checker/Repair utility program.
START | type cmd into the Start Search box | right-click on cmd.exe that appears up top | select Run as Administrator | A command prompt (DOS) screen will appear. Type the following - note there is a space after sfc -
sfc /scannow
Let it run - it may take +/- 10 minutes - possibly longer.
Good luck to you and please let me know how you made out.
Regards. . .
jcgriff2
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