Tech Support Forum - View Single Post

**jcgriff2** · 07-13-2008, 11:44 PM

Hi KMahuka. . .

Welcome to the Tech Support Forum - Vista Support!

Well, I am glad you joined us after your guest appearances as you described, but am sorry it was done so under BSOD circumstances. So let's see if we can find out what the problems is and hopefully the item that you mentioned - the memory dumps will help.

As for those mini kernel memory dumps, please go to the folder c:\windows\minidump and gather all of the files you find there. Also, please run msinfo32 at an Elevated Administrative level -
START | type msinfo32.exe into the start search box | right-click on msinfo32.exe | select Run as Administrator | the msinfo32 viewer should appear | save the file in NFO (System Information File) format - this is very important.

Please zip them up and attach to your next post.

If you have any questions, please let me know - and also allow me a few days to run them as I will be without my primary laptop for several days while it goes in to be serviced for a hardware problem!

Regards. . .

jcgriff2

.

07-13-2008, 11:44 PM	#2 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,158 OS: Windows 7, Vista Ultimate My System	Re: BLUE SCREEN (Windows Unxpected Shutdown) Hi KMahuka. . . Welcome to the Tech Support Forum - Vista Support! Well, I am glad you joined us after your guest appearances as you described, but am sorry it was done so under BSOD circumstances. So let's see if we can find out what the problems is and hopefully the item that you mentioned - the memory dumps will help. As for those mini kernel memory dumps, please go to the folder c:\windows\minidump and gather all of the files you find there. Also, please run msinfo32 at an Elevated Administrative level - START \| type msinfo32.exe into the start search box \| right-click on msinfo32.exe \| select Run as Administrator \| the msinfo32 viewer should appear \| save the file in NFO (System Information File) format - this is very important. Please zip them up and attach to your next post. If you have any questions, please let me know - and also allow me a few days to run them as I will be without my primary laptop for several days while it goes in to be serviced for a hardware problem! Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 07-13-2008 at 11:45 PM.