Hi Fascina,
I had similar problems and started searching for information after buying 2 of these programs. I ran into the following blog: prosperity66.blogspot.com/2007/07/have-you-heard-about-multi-media.html
Other people have made comments there and one of them is from daren, the original designer of the program.
Here is what he had to say: Daren said...
Hi I am the product creator of the original Multi Media Autoresponder Software Script.
I sold version 1 and 2 with resell rights and sold source code rights to a limited number of resellers that rebranded the script as their own.
Unfortunately a number of resellers have created a bug on their version of the script and are selling the unworkable script at a very low price.
Therefore I created a new version 3 that is totally bug free plus has many new improved features.
http://www.autoemailresponse.com
Also you can access support from the product developers direct from:
http://www.autoemailresponse.com/support.html
Due to the resellers creating problems with version 1 and 2, I have decided not to sell resell rights or source code rights to version 3.
Regards
Daren
23 December 2007 18:06
The version 3 is far superior to anything i have seen and once again it proves that cheap is not always a good buy.
I hope that this helps, but make sure to check his links.