Tech Support Forum - View Single Post - Notice: Today's Windows Update KB951748 Breaks ZoneAlarm Internet Access

**OldGrayGary** · 07-10-2008, 04:03 AM

Hi C.B.

Sorry to hear you're having trouble.

If you have uninstalled update KB951748, you should be able to run ZoneAlarm on your regular settings. Try putting things back to normal in ZA & see if that helps. Turn the Windows Firewall back off, too -- since you'll have re-enabled ZA. Check in Add/Remove, too, to make sure that KB951748 is still truly uninstalled (if it shows in the list, it's still installed).

To 'hide' update KB951748, visit Windows Update (or Microsoft Update) manually, and click on the "Custom" button. When KB951748 appears in the list of available updates, remove the checkmark from the box in front of it, and place a checkmark in the box "Do not show this update again".

When ZA releases a patch so that it can get along with KB951748, you can select "show hidden updates" from the options listed in the option list on the left-hand side of your Windows Update (or Microsoft Update) home screen. You can then download and install the update.

Perhaps you had both ZA and the Windows Firewall running at the same time, & that caused as much trouble as KB951748.

Never a dull moment!
. . . Gary

07-10-2008, 04:03 AM	#5 (permalink)
OldGrayGary Mentor, Microsoft Support Join Date: Jun 2006 Location: Woodland Hills, CA Posts: 2,240 OS: Windows 98se/2000/XP/Vista	Re: Notice: Today's Windows Update KB951748 Breaks ZoneAlarm Internet Access Hi C.B. Sorry to hear you're having trouble. If you have uninstalled update KB951748, you should be able to run ZoneAlarm on your regular settings. Try putting things back to normal in ZA & see if that helps. Turn the Windows Firewall back off, too -- since you'll have re-enabled ZA. Check in Add/Remove, too, to make sure that KB951748 is still truly uninstalled (if it shows in the list, it's still installed). To 'hide' update KB951748, visit Windows Update (or Microsoft Update) manually, and click on the "Custom" button. When KB951748 appears in the list of available updates, remove the checkmark from the box in front of it, and place a checkmark in the box "Do not show this update again". When ZA releases a patch so that it can get along with KB951748, you can select "show hidden updates" from the options listed in the option list on the left-hand side of your Windows Update (or Microsoft Update) home screen. You can then download and install the update. Perhaps you had both ZA and the Windows Firewall running at the same time, & that caused as much trouble as KB951748. Never a dull moment! . . . Gary __________________