tetonbob

Ok, let's see about cleaning this machine.

The fix should be run in normal mode unless the machine simply cannot function in normal mode. Then and only then, use safe mode if necessary.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Download ComboFix from Here:


* IMPORTANT !!! Place combofix.exe on your Desktop

We will first use ComboFix to install the Microsoft Windows Recovery Console.

The Windows Recovery Console will allow you to boot up into a special recovery mode if needed. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

• Next, download the Microsoft file from this link:
  
  http://www.microsoft.com/downloads/d...displaylang=en
  
  
  
• Save the file as it's originally named, next to ComboFix.exe.
  
• Now close all open windows and programs, including all anti virus and anti malware programs so they do not interfere with the running of ComboFix . See this link for help if needed.
  
  
• Drag the setup package onto ComboFix.exe and drop it.
  
  
  
  
• Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
  
  ComboFix will now automatically install the Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Windows Recovery Console option when you start your computer unless requested to by a helper.
  
  As part of installing the Recovery Console, ComboFix will begin to run. Follow the prompts to install the Recovery Console. Your desktop may disappear. This is normal. It will return.
  
  Once the Recovery Console is installed using ComboFix, you should see a message that says:
  
  The Recovery Console was successfully installed.
  
  
  
  
  
• Click Yes to allow ComboFix to continue scanning for malware.
  

When the tool is finished, it will produce a report for you.

Post the log from ComboFix when you've accomplished that, along with a new DSS log.

If you have any questions along the way, STOP and ask them before proceeding.