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Old 06-19-2008, 08:03 PM   #7 (permalink)
Ried
Assistant Manager, TSF Academy; Moderator/Analyst Security Team
 
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Join Date: Jan 2005
Location: Ohio
Posts: 27,119
OS: WinXP and Vista


Re: AV Software automatically switched off, some internet based programmes wont open

Hi Joey,

Let's try a different online scanner and see if it picks up on anything. It can take some time, so please be patient and allow it to run it's full course:

Using Internet Explorer, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

Answer Yes, when prompted to install an ActiveX component.
  • The program will then begin downloading the latest definition files.
  • Once the files have been downloaded click on NEXT
  • Locate the Scan Settings button & configure to:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:
      • Scan Archives
      • Scan Mail Bases
  • Click OK & have it scan My Computer
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.



  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

**Note**

To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
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