Hi Linda. Are you sure you disabled your antivirus program? Let's try fixing those two remaining entries in Safe Mode.
Please reboot your computer in
Safe Mode by doing the following:
- Restart your computer.
- After hearing your computer beep once during startup, but before the Windows icon appears, start pressing the F8 key. In some systems, this may be the F5 key.
- Instead of Windows loading as normal, a menu should appear.
- Use the up arrow key to highlight Safe Mode and press Enter.
- Login on your usual account. Make sure to close any open browsers.
Right-click HijackThis and select
Run as Administrator.
Click on
Do a System Scan Only. Check the following entries if they still exist:
(Make sure you do not miss any)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
Please remember to close all other windows, including browsers then click Fix checked.
Close HijackThis now.
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Restart your computer.
Right-click HijackThis and select
Run as Administrator.
Click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.