TheBruce1

Hello again Randy

From you extra.txt log you appear to have two antivirus/firewall programs running, you should only have one of each running, having more than one will cause problems, such as you are experiencing at this time, are these crack/torrent versions that you have installed?

I`ll need to know if you download any programs via torrent/crack sites, if you have not, please remove either Spyware Doctor with Antivirus or ZoneAlarm Security Suite Antivirus, personally i would keep ZoneAlarm as it also has a firewall.

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Please follow all instructions and in which order they come, if you have any questions, please ask before proceeding. Its important that you follow this through until i give you the all clear, a lack of symptoms does not mean that it is no longer present.

Please Do Not Attach logs to your posts unless advised to do so.

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Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

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Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:

Java(TM) 6 Update 3
Java(TM) 6 Update 4
Java(TM) 6 Update 5
Leave Java(TM) 6 Update 6 installed

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Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:SDFix)

Please then reboot your computer in Safe Mode by doing the following :

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
• Instead of Windows loading as normal, the Advanced Options Menu should appear;
• Select the first option, to run Windows in Safe Mode, then press Enter.
• Choose your usual account.

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
  (Report.txt will also be copied to Clipboard ready for posting back on the forum).
• Finally paste the contents of the Report.txt back on the forum with all the required logs

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Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery mode. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once the Recovery Console is installed using ComboFix, you should see a message that says:

The Recovery Console was successfully installed.



Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

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Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.

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Logs Required
Report.txt
C:\Combofix.txt
Hijackthis Log