chemist

Hello and Welcome to TSF.

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Please save this page to Notepad in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

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Please let us know if you use dial-up for internet access. Thanks.

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I see you have P2P software ( uTorrent ) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

References for the risk of these programs are here, here, and here.

I would strongly recommend that you uninstall it, however that choice is up to you. If you choose to remove this program, you can do so via Control Panel >> Add or Remove Programs.

If you decide to uninstall uTorrent, also delete these Folders if they still exist:

C:\Documents and Settings\RAC\Application Data\uTorrent
C:\Program Files\uTorrent

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Please visit this webpage for instructions on downloading and running ComboFix:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery(repair) mode, if needed. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

As part of installing the Recovery Console, ComboFix will begin to run. Follow the prompts to install the Recovery Console. Your desktop may disappear. This is normal. It will return.

Once the Recovery Console is installed, this blue window will appear:



Please continue as follows:

• Close/disable all antivirus and antispyware programs so they do not interfere with the running of ComboFix. Get help here
• Please click Yes to continue scanning for malware.

When the tool is finished, it will produce a log for you.

Please post that log, ComboFix.txt along with a new HijackThis log so we may continue cleansing the system.

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Open HijackThis and click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.

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Run dss.exe again, but use these instructions(this assumes dss.exe is on your desktop):

• Click Start >> Run then copy/paste the following text into the Run box & click OK
  

  "%userprofile%\desktop\dss.exe" /config

• Click Run
• Click Check All
• Click Uncheck All
• Under the Extra Log heading, and check all the boxes except Event Logs.
• Click Scan!
• Please attach extra.txt to your post. To attach a file to a new post, simply
  1. Click the Manage Attachments button under Additional Options > Attach Files on the post composition page, and
  2. Copy and Paste the following into the Upload File from your Computer box:

     C:\Deckard\System Scanner\extra.txt

  3. Click Upload.

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Please post the following in your next reply:

C:\ComboFix.txt
new HijackThis log
an attached extra.txt

If you have any questions along the way...STOP and ask them before proceeding.