chemist

Hello and welcome to TSF.

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Please save this page to Notepad in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

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It appears that you have two antivirus programs and two firewall programs installed and running.

Having more than one antivirus installed and more than one firewall running can cause conflicts between each and lead to system instability or even system 'hangs'.

Since the McAfee antivirus seems outdated, I suggest you uninstall all McAfee products from your system.

Uninstall the following via the Programs and Features section in your Control Panel:

McAfee SecurityCenter

Next, run the McAfee Removal Tool to remove any remaining traces from your system.

Please download the McAfee Removal Tool MCPR.exe and Save it to your Desktop.

• Close all programs and double-click MCPR.exe then click Run
• Follow the on-screen instructions
• Restart the computer if asked
• Then delete MCPR.exe from your desktop

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I see you have P2P software ( FrostWire ) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

References for the risk of these programs are here, here, and here.

I would strongly recommend that you uninstall it, however that choice is up to you. If you choose to remove this program, you can do so via Control Panel >> Programs and Features.

If you decide to uninstall FrostWire, also delete these Folders if they still exist:

C:\Users\Thoko\AppData\Roaming\FrostWire
C:\Users\Thoko\.frostwire

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Download Combofix and Save it to your Desktop.

**Note: It is important that it is saved directly to your desktop**

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Close any open browsers.

Close/disable all antivirus and antimalware programs so they do not interfere with the running of ComboFix. Get help here

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Double-click on ComboFix.exe & follow the prompts.

• When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt along with a new HijackThis log for further review.

Note:
Do not mouseclick ComboFix's window whilst it's running. That may cause it to stall.

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Please download HijackThis and Save it to your Desktop.

Alternate link

This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis

Upon install, HijackThis should open for you.

Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis. Right-click HijackThis and select Run as Administrator.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Please post the HijackThis log in your next reply. Do not fix anything in HijackThis since they may be harmless.

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Please post the following in your next reply:

C:\ComboFix.txt
new HijackThis log

If you have any questions along the way...STOP and ask them before proceeding.