Hi,
The extra.txt is only produced the first time when DSS is run as default. For now, we'll begin with the Combofix and we can get the extra.txt later.
Download
Combofix from any of the links below, and save it to your desktop. For information regarding this download, please visit this webpage:
http://www.bleepingcomputer.com/comb...o-use-combofix
Link 1
Link 2
Link 3
**Note: It is important that it is saved directly to your desktop**
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1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
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Double click on
ComboFix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the C:\ComboFix.txt along with a new HijackThis log for further review.
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall