Hi and welcome to TSF.
My name is Iain and I will be helping you clean your system.
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Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.
Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.
If there is anything you don't understand, please ask BEFORE proceeding with the fixes.
Please ensure that you follow the instructions in the order I have them listed.
We'll start with
ComboFix. Please visit this webpage for download links, and instructions for running the tool:
http://www.bleepingcomputer.com/comb...o-use-combofix
**Note: It is important that ComboFix is saved directly to your desktop**
Please ensure you read this guide carefully and install the Recovery Console. This will help us restore your system in the event of a serious crash. It's very simple to complete and will only take a few moments. A quick guide is detailed below.
Close/disable
all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
See here for a guide to disabling AV, Firewall and Anti-malware programmes.
Once you've downloaded the appropriate RC setup package for your system to the
desktop, follow these instructions:
- Drag the setup package onto ComboFix.exe and drop it.
- Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
- At the next prompt, click 'Yes' to run the full ComboFix scan.
- When the tool is finished, it will produce a report for you.
Please post the log
C:\ComboFix.txt along with a
fresh HijackThis log for further review.
NOTE: Combofix prevents autorun of
all CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you - please let me know.