tetonbob

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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This machine does not have the Windows XP Recovery Console installed.

The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware.

With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.

Please do this:

Go to Microsoft's website => http://support.microsoft.com/kb/310994
Select the download that's appropriate for your Operating System

For you, it's the file at this link:

http://www.microsoft.com/downloads/d...displaylang=en


Download the file & save it as it's originally named, next to ComboFix.exe.





Now close all open windows and programs, then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.

ComboFix will now automatically install the Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Windows Recovery Console option when you start your computer unless requested to by a helper.

As part of installing the Recovery Console, ComboFix will begin to run. Follow the prompts to install the Recovery Console. Your desktop may disappear. This is normal. It will return.

Once the Recovery Console is installed using ComboFix, you should see a message that says:

The Recovery Console was successfully installed.



Click on No.

When complete, a log named CF_RC.txt will open. Please post the contents of that log in your next reply, after following these next steps:

1. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
   
2. Open notepad and copy/paste the text in the quotebox below into it:
   
   
   Quote:

   http://www.techsupportforum.com/security-center/hijackthis-log-help/257174-constant-ie-pop-ups-unremovable-virus.html File:: C:\WINDOWS\system32\drivers\core.cache.dsk Folder:: C:\WINDOWS\SmFjayBIdXRjaGluc29u Driver:: tunmpp Collect:: C:\WINDOWS\system32\drivers\tunmpp.sys C:\Program Files\Common Files\vaxuzaj89104.dll Registry:: [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{26B7FF6F-A62E-43D1-9A82-769AC394B3D8}] [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{B9C02ECE-F41A-4362-BB65-6B441807FF6A}] [-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{E1BFB528-4CEF-4198-A5A6-29B3058F8DF5}] [-HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\iifefca]

   Save this as CFScript.txt
   
   
   
   
   Referring to the picture above, drag CFScript.txt into ComboFix.exe
   
   
   
3. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
   
4. When finished, it shall produce a log for you. Post that log in your next reply
   
   Note:
   Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
   
   When ComboFix finishes running, the ComboFix log will open along with a message box--do not be alarmed. With the above script, ComboFix will capture a file to submit for analysis. Ensure you are connected to the internet and click OK. A browser will open. Simply follow the instructions to copy/paste/send the requested file.
   
5. Ensure your AntiVirus and AntiSpyware applications are re-enabled. A reboot should have done this.
   
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6. Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
   
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