chemist

Hello and Welcome to TSF.

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Please save this page to Notepad in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

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It appears that your Windows Firewall is disabled.

Please enable it in the Security Center in your Control Panel.

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I see you have P2P software ( emule ) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

References for the risk of these programs are here, here, and here.

I would strongly recommend that you uninstall it, however that choice is up to you. If you choose to remove this program, you can do so via Control Panel >> Add or Remove Programs.

If you decide to uninstall emule, also delete these Folders if they still exist:

C:\Documents and Settings\WinXP\Application Data\emule
C:\Program Files\emule

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Download Combofix and Save it to your Desktop.

**Note: It is important that it is saved directly to your desktop**

First, we need to install the Windows Recovery Console.

The Windows Recovery Console will allow you to boot up into a special recovery(repair) mode, if needed. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Download the file from this Microsoft page:

http://www.microsoft.com/downloads/d...displaylang=en

Do not be concerned that this file is for SP2 and you have SP3. It will work just fine on your system.

Save it as it is originally named, to the desktop, next to ComboFix.exe

Now close all open windows and programs, including all antivirus and antimalware programs. Get help here



Then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Recovery Console.

As part of installing the Recovery Console, ComboFix will begin to run. Your desktop may disappear. This is normal. It will return.

ComboFix will now automatically install the Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Windows Recovery Console option when you start your computer unless requested to by a helper.

Once the Recovery Console is installed, this blue window will appear:



Please click Yes to continue scanning for malware.

When the tool is finished, it will produce a log for you.

Please post that log, ComboFix.txt along with a new HijackThis log so we may continue cleansing the system.

Note:
Do not mouseclick ComboFix's window whilst it's running. That may cause it to stall.

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You are using an outdated version of HijackThis. Please uninstall HijackThis 1.99.1 in the Add or Remove Programs section of your Control Panel and delete your current version.

Please download HijackThis and Save it to your Desktop.

Alternate link

This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis

Upon install, HijackThis should open for you.

Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double-click on HijackThis.exe

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Please post the HijackThis log in your next reply. Do not fix anything in HijackThis since they may be harmless.

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Please post the following in your next reply:

C:\ComboFix.txt
new HijackThis log

If you have any questions along the way...STOP and ask them before proceeding.