Hello and welcome to TSF.
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Please save this page to
Notepad in order to assist you when carrying out the following instructions.
Before beginning the fix,
read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.
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We do not recommend the use of registry cleaners. Our colleague
miekiemoes has an excellent writeup
here
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I see you have
P2P software (
uTorrent and Limewire ) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation.
This page will give you further information.
Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.
References for the risk of these programs are
here,
here, and
here.
I would strongly recommend that you uninstall them, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.
If you decide to uninstall uTorrent and Limewire, also delete these
Folders if they still exist:
C:\Documents and Settings\Home\Application Data\uTorrent
C:\Documents and Settings\Home\Application Data\LimeWire
C:\Program Files\uTorrent
C:\Program Files\LimeWire
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Download
Flash_Disinfector.exe and Save it to your Desktop.
- Close any open browsers.
- Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
- The utility may ask you to insert your flash drive/memory stick and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up all those drives.
- Wait until it has finished scanning and then exit the program.
- Reboot your computer when done.
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Please visit this webpage for instructions on downloading and running ComboFix:
http://www.bleepingcomputer.com/comb...o-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.
The Windows Recovery Console will allow you to boot up into a special recovery(repair) mode, if needed. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
As part of installing the Recovery Console, ComboFix will begin to run. Follow the prompts to install the Recovery Console. Your desktop may disappear. This is normal. It will return.
Once the Recovery Console is installed, this blue window will appear:
Please continue as follows:
- Close/disable all antivirus and antispyware programs so they do not interfere with the running of ComboFix. Get help here
- Please click Yes to continue scanning for malware.
When the tool is finished, it will produce a log for you.
Please post that log,
ComboFix.txt along with a new
HijackThis log so we may continue cleansing the system.
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Please download
HijackThis and Save it to your Desktop.
Alternate link
This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double-click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Please post the
HijackThis log in your next reply. Do not fix anything in HijackThis since they may be harmless.
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Please post the following in your next reply:
C:\ComboFix.txt
new HijackThis log
If you have any questions along the way...STOP and ask them before proceeding.