Tech Support Forum - View Single Post - Massive Trouble, administration changed, cannot remove spyware, and AVG wont run

Ried · 05-19-2008, 08:38 PM

Hello jens1983 and welcome,

This will require more than one round to properly eradicate. Please stay with me until given the 'all clear' even if symptoms seemingly abate.

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.

05-19-2008, 08:38 PM	#3 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 18,713 OS: WinXP and Win98se	Re: Massive Trouble, administration changed, cannot remove spyware, and AVG wont run Hello jens1983 and welcome, This will require more than one round to properly eradicate. Please stay with me until given the 'all clear' even if symptoms seemingly abate. We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/comb...o-use-combofix Please ensure you read this guide carefully and install the Recovery Console first. The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time. Once installed, you should see a blue screen prompt that says: The Recovery Console was successfully installed. Please continue as follows: Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Click Yes to allow ComboFix to continue scanning for malware. When the tool is finished, it will produce a report for you. Please include the following reports for further review, and so we may continue cleansing the system: C:\ComboFix.txt New HijackThis log. __________________ Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Keep this site free for all. Please consider, donating "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul."