Tech Support Forum - View Single Post - Blue screen 0x0000008E vista (Acer laptop)

**jcgriff2** · 05-19-2008, 01:23 PM

Hi Katie. . .

I have given the 60+ files that you sent to me a cursory look. It is clearly evident to me that some catastrophic system event(s) occurred on March 18, 2008, 19:47 hours. Take a look in msinfo32 - Software Environment, Windows Error Reporting tab.

Also, there is one primary item that for some reason I do not have from you - the memory dumps themselves. If you would be so kind, please retrieve them and send them to me. They are located in c:\windows\minidump and have file names like mini051908.dmp. Please get all of them - I don't care if there are hundreds of them. The more we can invite to this party the better - and may make the difference for you in quashing the BSOD infestation - hopefully.

There are two other items that I would like as well, please:
Please download these two executable files to your Desktop - Deckard's System Scanner (DSS), HERE and Trend Micro's HiJackThis from HERE.. Then double-click on DSS.exe - it may ask you for the location of HiJackThis. If so, tell it - it's on your Desktop. When finished in a minute or two, a Notepad will appear with a file name of main.txt - save it as a text file. Then minimized will be another report - extra.txt - save it as a text file as well. If extra.txt is not minimized, look in the folder c:\Deckard.

Please either send these to me via email and/or attach the zip file to your next post. Thanks.

Any ?? - just ask... OK?

Regards. . .

JC

05-19-2008, 01:23 PM	#15 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 5,355 OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home / IBM TSO/ISPF My System	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi Katie. . . I have given the 60+ files that you sent to me a cursory look. It is clearly evident to me that some catastrophic system event(s) occurred on March 18, 2008, 19:47 hours. Take a look in msinfo32 - Software Environment, Windows Error Reporting tab. Also, there is one primary item that for some reason I do not have from you - the memory dumps themselves. If you would be so kind, please retrieve them and send them to me. They are located in c:\windows\minidump and have file names like mini051908.dmp. Please get all of them - I don't care if there are hundreds of them. The more we can invite to this party the better - and may make the difference for you in quashing the BSOD infestation - hopefully. There are two other items that I would like as well, please: Please download these two executable files to your Desktop - Deckard's System Scanner (DSS), HERE and Trend Micro's HiJackThis from HERE.. Then double-click on DSS.exe - it may ask you for the location of HiJackThis. If so, tell it - it's on your Desktop. When finished in a minute or two, a Notepad will appear with a file name of main.txt - save it as a text file. Then minimized will be another report - extra.txt - save it as a text file as well. If extra.txt is not minimized, look in the folder c:\Deckard. Please either send these to me via email and/or attach the zip file to your next post. Thanks. Any ?? - just ask... OK? Regards. . . JC __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest Home v2.20 • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT• AVG8 If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread.