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Old 05-18-2008, 04:31 AM   #6 (permalink)
amateur
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Join Date: Jun 2006
Location: Rhode Island, USA
Posts: 2,758
OS: XP Home SP3, XP Media Center Edition SP3


Re: PC Critical condition. Couldn't open anti-v program. Couldn't install dss.exe

Hi,

It appears that you've used Combofix. On whose advice did you do that? Combofix is a very powerful tool. If used without the supervision of a trained analyst, it can render the system unbootable.
Please delete the previous copy of the combofix.

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  2. Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you. The report will be save at the following location:
C:\ComboFix.txt

==================================

Please do the following to download and install the latest version of HijackThis v2.0.2:

CLICK HERE to download the HijackThis Installer:
  1. Save HJTInstall.exe to your desktop.
  2. Double-click on HJTInstall.exe to run the program.
  3. By default it will install to C:\Program Files\Trend Micro\HijackThis.
  4. Accept the license agreement by clicking the "I Accept" button.
  5. Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log.
  6. Click "Save log" to save the log file and then the log will open in Notepad.
  7. Click on "Edit -> Select All" then click on "Edit -> Copy" to copy the entire contents of the log.
  8. Come back here to this thread and paste the log in your next reply.

Please include the following reports for further review, so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.
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