Tech Support Forum - View Single Post - Code 19 on Dell A920 All-in-One Printer

DellCA · 05-16-2008, 10:28 AM

You wouldn't happen to be running Vista on this new system? If so unplug the printer, down load this file http://tiny.cc/BYM4Z , extract it and run the DellCleanUpUtility. This will remove the drivers for the printer. Then download http://tiny.cc/p74Ei , this is the driver for Vista. The instructions for installing it are on the page. Then get the Vista version of the 3 in 1 software http://tiny.cc/YF6Qx . Hope this helps, my guess is the drivers on the CD are for XP.

Jimmy

05-16-2008, 10:28 AM	#4 (permalink)
DellCA Registered User Join Date: Nov 2006 Location: Round Rock, TX Posts: 89 OS: XP	Re: Code 19 on Dell A920 All-in-One Printer You wouldn't happen to be running Vista on this new system? If so unplug the printer, down load this file http://tiny.cc/BYM4Z , extract it and run the DellCleanUpUtility. This will remove the drivers for the printer. Then download http://tiny.cc/p74Ei , this is the driver for Vista. The instructions for installing it are on the page. Then get the Vista version of the 3 in 1 software http://tiny.cc/YF6Qx . Hope this helps, my guess is the drivers on the CD are for XP. Jimmy __________________ Dell Customer Advocate