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Old 05-13-2008, 04:48 PM   #11 (permalink)
Pancake
Security Team (ret.)
 
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Join Date: Nov 2003
Location: Victoria.Australia
Posts: 7,404
OS: XP Pro SP3


Re: help please? computer wont shut down/restart and some error

Your log is fine.You will need to install your recovery console.You will not get rid of that popup intill you either get the PSP disc or uninstall the program.



To install your Recovery Console.Go to Microsoft's website => http://support.microsoft.com/kb/310994
Select the download that's appropriate for your Operating System




Download the file & save it as it's originally named, next to ComboFix.exe.






Now close all open windows and programs, including all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Drag the setup package onto ComboFix.exe and drop it.
  • Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
  • At the next prompt, click 'Yes' to run the full ComboFix scan.


  • When the tool is finished, it will produce a report for you.
Please post the C:\ComboFix.txt along with a new HijackThis log for further review.
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