Originally Posted by johnwill
Please supply the following info, exact make and models of the equipment please.
What country are you located in. USA
Name of your ISP (Internet Service Provider).Metrocast Cable
What is the expected Upstream/Downstream speed for your ISP Connection? 6.0 Mbps x 384 Kbps
Make and exact model of the broadband modem.Arris TM502G
Make and exact model of the router (if a separate unit).NETGEAR WGR314 v6
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless. Wired
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer. Homemade- AMD 64 3000+, 2 GB Ram
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. Vista Home Basic
The Internet Browser in use, IE, Firefox, Opera, etc.Firefox
Please give an exact description of your problem symptoms, including the exact text of any error messages.
Basically described above - Upon reboot, the computer does not recognize the router, and therefore does not connect to the internet. However, the router is connected to the internet and I am able to connect wirelessly with my laptop and PS3. If I unplug the desktop from the router and plug it directly to the cable modem, I get connection. Then, I can hook it back to the original configuration (modem->router->computer) and the computer then recognizes it.
If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?
On each of the computers, I'd also like to see this:
Hold the Windows key and press R, then type CMD to open a command prompt:
Type the following commands:
PING yahoo.com
NBTSTAT -n
IPCONFIG /ALL
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Mike>ping yahoo.com
Pinging yahoo.com [216.109.112.135] with 32 bytes of data:
Reply from 216.109.112.135: bytes=32 time=15ms TTL=51
Reply from 216.109.112.135: bytes=32 time=14ms TTL=51
Reply from 216.109.112.135: bytes=32 time=18ms TTL=51
Reply from 216.109.112.135: bytes=32 time=14ms TTL=51
Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 18ms, Average = 15ms
C:\Users\Mike>NBTSTAT -n
Local Area Connection:
Node IpAddress: [192.168.1.3] Scope Id: []
NetBIOS Local Name Table
Name Type Status
---------------------------------------------
MIKE-PC <00> UNIQUE Registered
CORNERSTONE <00> GROUP Registered
CORNERSTONE <1E> GROUP Registered
MIKE-PC <20> UNIQUE Registered
CORNERSTONE <1D> UNIQUE Registered
..__MSBROWSE__.<01> GROUP Registered
C:\Users\Mike>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Mike-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ULi M526X Ethernet Controller
Physical Address. . . . . . . . . : 00-13-8F-49-E2-42
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a8fe:fbfa:b304:2f70%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, May 11, 2008 10:55:00 PM
Lease Expires . . . . . . . . . . : Tuesday, May 13, 2008 10:54:59 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201331599
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.3%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 7:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:3ceb:2307:3f57:fefc(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3ceb:2307:3f57:fefc%9(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Mike>
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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