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johnwill · 05-12-2008, 02:48 PM

It's the ISP as a whole, though your individual account is also usually capped at the service level you have contracted for.

I have Verizon FiOS for instance. They offer a number of different levels of service for residential accounts.

5mbit/2mbit
15mbit/2mbit
15mbit/15mbit

I used to have a slower service, now I have the 15mbit/15mbit service. That change was made remotely, the speed just showed up after changing my service order.

The issue you have is that during peak times, typically from about 4:00 pm through 8:00pm or slightly later, demand in residential areas typically peaks and the ISP network is unable to service all the clients with full bandwidth.

05-12-2008, 02:48 PM	#4 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 31,468 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: Problem With MOTO SB4200 Modem It's the ISP as a whole, though your individual account is also usually capped at the service level you have contracted for. I have Verizon FiOS for instance. They offer a number of different levels of service for residential accounts. 5mbit/2mbit 15mbit/2mbit 15mbit/15mbit I used to have a slower service, now I have the 15mbit/15mbit service. That change was made remotely, the speed just showed up after changing my service order. The issue you have is that during peak times, typically from about 4:00 pm through 8:00pm or slightly later, demand in residential areas typically peaks and the ISP network is unable to service all the clients with full bandwidth. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience