Please supply the following info,
exact make and models of the equipment please.
What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make
and exact model of the broadband modem.
Make
and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.
Please give an exact description of your problem symptoms,
including the exact text of any error messages.
If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?
On any affected computer, I'd also like to see this:
Hold the
Windows key and press
R, then type
CMD to open a command prompt:
Type the following commands:
PING 216.109.112.135
PING yahoo.com
NBTSTAT -n
IPCONFIG /ALL
Right click in the command window and choose
Select All, then hit
Enter.
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
I'd like you to do this as well.
Register at
DSLReports and run their
Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.
The link to post is near the top of the page and looks like:
If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <-
sample only, yours will obviously be different!
and your IP will be disguised.
Copy/paste that link here.
Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.