Tech Support Forum - View Single Post

eZSk · 05-12-2008, 07:29 AM

Got the same problem as you a few days ago, so just gonna bump this post instead of starting a new one (and if its not the same issue then I'm sorry for thread hijacking). I'm using Microsoft Office XP Standard 2002 (Not pro), but our issues seemed very similar.

Tried to reinstall and use the repair tool, but Word still refuse to start in anything other then safe mode. Like it stores some sort of info file that is not removed in the uninstall process, and is not overwritten in the install process.

I also tried to do as adviced here: (http://wordprocessing.about.com/od/t...t/safemode.htm)
And found out that I for some reason dont have the Normal.dot template. And Word doesnt seem to make one at startup. Gues this could be the problem. In which case I wonder how I fix it.

But incase thats not the issue I'm just going to quote what the computer tells me when I try to run Word (not an english version of Word, so its translated):

1) Get the "An issue has occured and Microsoft Word needs to be closed" box (The one you get when any application crash, and you can send an error report). I tick the "Restore my work and restart Word", and send error report.

2) Word tries to restore my documents (not really sure why it does it since, I didnt close word in the wrong way).

3) Get a box saying word was not started correctly the last time, and it suggests I start word in safe mode to help locate and repair the startup problem. So I start in safe mode.

4) It starts up fine in safe mode. So I go to the "Help" tab and start the "Find and Repair" command. I tick both restore shortcuts, and tells it to remove my own settings and reset to defult.

5) The "Find and Repair" program restores register keys and says that all settints have been returned to standard. Then it starts some sort of reinstallation of Office XP Standard.

6) So, I reopen word again, and the issue is still there. So just guesing its not register related, or have anything to do with settings.

If needed I could take screenshots of the error report that comes up at first. But its huge, (and I can't copy its content). So would like to know if its possible to get its content copied in another way then screenshots.

05-12-2008, 07:29 AM	#2 (permalink)
eZSk Registered User Join Date: May 2008 Posts: 2 OS: xp SP2 (I think)	Re: Word 2002 only runs in Safe Mode Got the same problem as you a few days ago, so just gonna bump this post instead of starting a new one (and if its not the same issue then I'm sorry for thread hijacking). I'm using Microsoft Office XP Standard 2002 (Not pro), but our issues seemed very similar. Tried to reinstall and use the repair tool, but Word still refuse to start in anything other then safe mode. Like it stores some sort of info file that is not removed in the uninstall process, and is not overwritten in the install process. I also tried to do as adviced here: (http://wordprocessing.about.com/od/t...t/safemode.htm) And found out that I for some reason dont have the Normal.dot template. And Word doesnt seem to make one at startup. Gues this could be the problem. In which case I wonder how I fix it. But incase thats not the issue I'm just going to quote what the computer tells me when I try to run Word (not an english version of Word, so its translated): 1) Get the "An issue has occured and Microsoft Word needs to be closed" box (The one you get when any application crash, and you can send an error report). I tick the "Restore my work and restart Word", and send error report. 2) Word tries to restore my documents (not really sure why it does it since, I didnt close word in the wrong way). 3) Get a box saying word was not started correctly the last time, and it suggests I start word in safe mode to help locate and repair the startup problem. So I start in safe mode. 4) It starts up fine in safe mode. So I go to the "Help" tab and start the "Find and Repair" command. I tick both restore shortcuts, and tells it to remove my own settings and reset to defult. 5) The "Find and Repair" program restores register keys and says that all settints have been returned to standard. Then it starts some sort of reinstallation of Office XP Standard. 6) So, I reopen word again, and the issue is still there. So just guesing its not register related, or have anything to do with settings. If needed I could take screenshots of the error report that comes up at first. But its huge, (and I can't copy its content). So would like to know if its possible to get its content copied in another way then screenshots.