Tech Support Forum - View Single Post

**justpassingby** · 05-10-2008, 06:49 PM

Dell Dimension 4700
service manual

Edit : before you try anything else, try to update the BIOS to the latest revision. I just read that it could help with agpCPQ.sys issues :
http://support.dell.com/support/down...&fileid=151799

Clear the CMOS settings :
http://support.dell.com/support/edoc....htm#wp1052769

If that didn't help then boot on a retail XP CD (borrow a friend's), press 'R' to access the recovery console then from the c:\windows\ command prompt type listsvc and make sure agpCPQ is listed with its startup set to boot. If it's there press Esc and type disable agpcpq. Retry to boot the computer and see how it goes. Source : Problems when Windows XP tries to load the Agp440.sys service (not exactly the same file but that fix worked for users who had problems with the agpCPQ.sys driver). If this worked then update your chipset and video drivers.

Is the hard drive formated in NTFS or in FAT32 ? Chkdsk should say what file system the drive uses when it starts, else you can type map from the recovery console. If it's FAT32 you'll need to convert the drive to NTFS (hook it to another computer, backup your files before converting the drive).

If those solutions failed and the hard drive is already in NTFS then proceed :

----------------------

There's no hardware monitor in the BIOS so there's no way to know the temps and voltages (except if you have an infrared thermometer or a multimeter that is).

The chkdsk scan occurs because the hard drive is marked as dirty, probably because you have to turn the computer off by pressing the power button, and you can only change the dirty bit of the drive from within Windows. But the chkdsk scan is not the real issue since the computer can't boot afterwards. If there's no hardware problem you may need to reinstall from scratch since you can't do a repair installation on an OEM version.

Grab a retail XP CD (you can borrow one for this purpose), boot the computer on it, press 'R' to access the recovery console and from the c:\windows\ prompt type chkdsk c: /R. This will run a complete surface scan on the hard drive. See if it reports errors then retry to start the computer.

Look on the sticker that's on the hard drive to see what brand and model it is then create the related HDD diagnostic utility CD (dos bootable version). Boot your computer with it and run the long/extended test on the hard drive.

Unplug all your USB devices, leave only one memory stick (preferably the one that came on the computer) and if the computer has onboard video then take the PCI-e card out and revert to the onboard video (plug the monitor to the other vga port). See how it goes.

Download, unzip and burn memtest86+'s bootable .iso image file using a burning software that can handle .iso files. Enter the BIOS at startup and set the boot priority to CD-rom first. Leave memtest run overnight or at least do 3 full passes on your memory. Report if it finds any error.

Try another power supply (borrow a friend's).

If the hardware is fine then you'll have to reinstall. Backup your personal files (hook your hard drive in another computer) and use the Dell recovery partition to restore the computer to the factory defaults (press CTRL+F11 at startup). If the dell recovery partition is damaged you can order backup disks from Dell for a small fee.

05-10-2008, 06:49 PM	#9 (permalink)
justpassingby Moderator, Microsoft Support Join Date: Mar 2007 Location: Belgium Posts: 6,219 OS: XP Home SP3 / Ubuntu My System	Re: Media Programs Spike CPU After Closing Dell Dimension 4700 service manual Edit : before you try anything else, try to update the BIOS to the latest revision. I just read that it could help with agpCPQ.sys issues : http://support.dell.com/support/down...&fileid=151799 Clear the CMOS settings : http://support.dell.com/support/edoc....htm#wp1052769 If that didn't help then boot on a retail XP CD (borrow a friend's), press 'R' to access the recovery console then from the c:\windows\ command prompt type listsvc and make sure agpCPQ is listed with its startup set to boot. If it's there press Esc and type disable agpcpq. Retry to boot the computer and see how it goes. Source : Problems when Windows XP tries to load the Agp440.sys service (not exactly the same file but that fix worked for users who had problems with the agpCPQ.sys driver). If this worked then update your chipset and video drivers. Is the hard drive formated in NTFS or in FAT32 ? Chkdsk should say what file system the drive uses when it starts, else you can type map from the recovery console. If it's FAT32 you'll need to convert the drive to NTFS (hook it to another computer, backup your files before converting the drive). If those solutions failed and the hard drive is already in NTFS then proceed : ---------------------- There's no hardware monitor in the BIOS so there's no way to know the temps and voltages (except if you have an infrared thermometer or a multimeter that is). The chkdsk scan occurs because the hard drive is marked as dirty, probably because you have to turn the computer off by pressing the power button, and you can only change the dirty bit of the drive from within Windows. But the chkdsk scan is not the real issue since the computer can't boot afterwards. If there's no hardware problem you may need to reinstall from scratch since you can't do a repair installation on an OEM version. Grab a retail XP CD (you can borrow one for this purpose), boot the computer on it, press 'R' to access the recovery console and from the c:\windows\ prompt type chkdsk c: /R. This will run a complete surface scan on the hard drive. See if it reports errors then retry to start the computer. Look on the sticker that's on the hard drive to see what brand and model it is then create the related HDD diagnostic utility CD (dos bootable version). Boot your computer with it and run the long/extended test on the hard drive. Unplug all your USB devices, leave only one memory stick (preferably the one that came on the computer) and if the computer has onboard video then take the PCI-e card out and revert to the onboard video (plug the monitor to the other vga port). See how it goes. Download, unzip and burn memtest86+'s bootable .iso image file using a burning software that can handle .iso files. Enter the BIOS at startup and set the boot priority to CD-rom first. Leave memtest run overnight or at least do 3 full passes on your memory. Report if it finds any error. Try another power supply (borrow a friend's). If the hardware is fine then you'll have to reinstall. Backup your personal files (hook your hard drive in another computer) and use the Dell recovery partition to restore the computer to the factory defaults (press CTRL+F11 at startup). If the dell recovery partition is damaged you can order backup disks from Dell for a small fee. __________________ Malware removal steps. Post your logs there and not here ! Posting system specs Last edited by justpassingby; 05-10-2008 at 07:53 PM.