Tech Support Forum - View Single Post - Blue screen 0x0000008E vista (Acer laptop)

**jcgriff2** · 05-10-2008, 01:31 AM

Hi katiesam. . .

Here are the instructions for the system information that I promised:

Please run the following -

• Belarc Advisor report saved as a web page (html, mht (IE7/8) or as a Word document (docx/doc), or as a Word document. You can download Belarc HERE

• DXDiag report - START | type dxdiag into the Start Search box | right-click on dxdiag.exe | select Run as Administrator | respond to User Access Control prompt | Save as a text file.

• MS32info NFO file - START | type msinfo32 into the Start Search box | right-click on msinfo32.exe | select Run as Administrator | respond to User Access Control prompt | System Information will then come up | save the report in System Information File (NFO) format by selecting File, then Save As.

• Event Logs - Get them all - dozens -They are located in: c:\windows\system32\winevt\logs.

Then zip them up and send to my email.

Regards. . .

jcgriff2

05-10-2008, 01:31 AM	#6 (permalink)
jcgriff2 Moderator, Microsoft Support Join Date: Sep 2007 Location: New Jersey, USA Posts: 3,676 OS: Vista x64 SP1/ x86 SP1, XP Pro SP3, XP Home SP2, XP Media, Win 95, DOS, IBM 390 TSO/ISPF My System	Re: Blue screen 0x0000008E vista (Acer laptop) - please help! Hi katiesam. . . Here are the instructions for the system information that I promised: Please run the following - • Belarc Advisor report saved as a web page (html, mht (IE7/8) or as a Word document (docx/doc), or as a Word document. You can download Belarc HERE • DXDiag report - START \| type dxdiag into the Start Search box \| right-click on dxdiag.exe \| select Run as Administrator \| respond to User Access Control prompt \| Save as a text file. • MS32info NFO file - START \| type msinfo32 into the Start Search box \| right-click on msinfo32.exe \| select Run as Administrator \| respond to User Access Control prompt \| System Information will then come up \| save the report in *System Information File (NFO)* format by selecting File, then Save As. • Event Logs - Get them all - dozens -They are located in: c:\windows\system32\winevt\logs. Then zip them up and send to my email. Regards. . . jcgriff2 __________________ SysInternals Suite • BSOD Bugchecks • Media Fire • Belarc Advisor • MS TechNet • MS NTDE/CPR MSDN Err Cds • Everest • CCleaner • Memtest86+ • MS Help & Support Live SysInternals AutoRuns • Auslogics Defrag • McAfee RT • Norton RT • Kaspersky RT • MS One Care RT If you were expecting a reply from me and I have not yet done so, please send me a PM with a link to your thread. IN MEMORY. . . 9/11/2001