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Re: two pc's-one modem-only one connection
Please supply the following info, exact make and models of the equipment please.
What country are you located in.
Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
On both computers, I'd also like to see this:
Hold the Windows key and press R, then type CMD to open a command prompt:
Type the following commands:
PING 216.109.112.135
PING yahoo.com
NBTSTAT -n
IPCONFIG /ALL
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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