Tech Support Forum - View Single Post - Norton Internet Security 2007 Liveupdate problem

peiraster · 05-09-2008, 06:14 AM

Hi, my NIS2007 installed in a Windows XP Pro SP2 PC is able to update everything except this update which fails:

"Symantec Security Software" that includes these two components:
Symantec Known Application System (552.3kb)
White List (194.2kb)

The following error is displayed after the LiveUpdate session:

"LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again."

I went thru the steps outlined in the link below to repair LiveUpdate without success (the above symptom repeats):
http://service1.symantec.com/Support...nsf&view=docid

Any ideas to fix this? Thanks

05-09-2008, 06:14 AM	#1 (permalink)
peiraster Registered User Join Date: Jul 2007 Posts: 56 OS: WinXP SP2	Norton Internet Security 2007 Liveupdate problem Hi, my NIS2007 installed in a Windows XP Pro SP2 PC is able to update everything except this update which fails: "Symantec Security Software" that includes these two components: Symantec Known Application System (552.3kb) White List (194.2kb) The following error is displayed after the LiveUpdate session: "LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again." I went thru the steps outlined in the link below to repair LiveUpdate without success (the above symptom repeats): http://service1.symantec.com/Support...nsf&view=docid Any ideas to fix this? Thanks