Tech Support Forum - View Single Post

mrl325i · 05-09-2008, 05:56 AM

Hello. My Dell laptop froze the other day while using Word. I shut it down (via Start, etc.) and when I rebooted the Windows screen said "Preparing your desktop" and then a totally new desktop came up and my icons, defaults, etc seemed to be all back to the factory defaults. If I look in C:/users I see my files and stuff still there but I am not able to restore the pc to its previous state. I tried "System Restore"and it had no effect -- even running it in safe mode.

Also, if I make some changes -- like making Firefox the default browser -- when I reboot the machine again it just reverts back to the "preparing your desktop" routine and resets everything.

Dell has been no help and I cannot find anything on the Microsoft boards. Help! Thanks.

05-09-2008, 05:56 AM	#1 (permalink)
mrl325i Registered User Join Date: May 2008 Posts: 7 OS: vista home basic	"preparing your desktop" continuous loop Hello. My Dell laptop froze the other day while using Word. I shut it down (via Start, etc.) and when I rebooted the Windows screen said "Preparing your desktop" and then a totally new desktop came up and my icons, defaults, etc seemed to be all back to the factory defaults. If I look in C:/users I see my files and stuff still there but I am not able to restore the pc to its previous state. I tried "System Restore"and it had no effect -- even running it in safe mode. Also, if I make some changes -- like making Firefox the default browser -- when I reboot the machine again it just reverts back to the "preparing your desktop" routine and resets everything. Dell has been no help and I cannot find anything on the Microsoft boards. Help! Thanks.