05-08-2008, 05:41 AM
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#4 (permalink)
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Moderator, Microsoft Support
Join Date: Sep 2007
Location: New Jersey, USA
Posts: 4,775
OS: Vista SP1 x64, x86 / XP SP3 Pro, Media, Home, / Win 95 / DOS / IBM 390 TSO/ISPF
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Re: Blue screen 0x0000008E vista (Acer laptop) - please help!
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Originally Posted by katiesam
Hi jcgriff2,
Thanks for your reply. That sounds like a serious problem.
I am able to access safe mode and safe mode with networking support (I am using the machine in safe mode to access this forum now).
I have followed the link you kindly posted but can't see any reference to the hot-key you mentioned. It just seems to be a CNet review of the Travelmate 8215wlmi and although I've read it, it didn't seem to mention how to reset to factory settings.
Katiesam
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Hi katiesam. . .
From the link - 3rd paragraph. . .
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When opened up you'll notice that the keyboard and control design is very basic, barring the peculiar banana-shaped key layout, which is designed to ensure a comfortable and more ergonomic typing position. Above the keyboard you'll find an Acer hotkey that acts like your own personal Superman, rushing a range of preloaded support, performance and recovery tools to the fore for instant system management.
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Well, there is the recovery option, but ...
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Originally Posted by katiesam
. ..I am able to access safe mode and have been led to believe this may point to it being a problem with software rather than hardware?
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I know that when I read fast, I tend to miss a word or two... but I missed that entire sentence from your opening statement in the first post... apologies.
This means there are options... what would you like to do? I will be happy to go through the memory dump files along with various reports to see what I can find out. I'll need the memory dump files c:\windows\minidump. a Belarc Advisor report saved in MHT format, a msinfo32 file (system information) saved in NFO format - START | type msinfo32 | right-click msinfo32.exe | run as admin | ~10 sec report viewer will appear | save as NFO file, and the best for last - Event Viewer logs - all of them - c:\windows\system32\winevt\logs\*.evtx. Then zip them up - you may need more than 1 zip file - split them - Please see my PM. I'll be back later today/tonight.
It is, of course, your choice... however - I would simply ask - what if this is something that surfaces again post-Vista re-format?
Bye for now. . .
jcgriff2 (JC)
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