Tech Support Forum - View Single Post - Tons of viruses & slow initially bc of AntiSpyMaster

**Angelfire777** · 05-07-2008, 10:34 PM

Hi,

You only have a few harddrive space left. I suggest that you move some files to an external drive if you have one. Little hard drive space can greatly affect the performance of your machine especially its speed.

You are operating your computer with multiple Anti Virus programs running in memory at once:
Sophos
Mcafee
Norton

Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two or more anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

I suggest you uninstall or disable the antivirus' that you do not wish to use. Keep only one active.

Please visit this webpage for download links, and instructions for running combofixl:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New HijackThis log.
________

Please click Here to download HijackThis to your desktop.

Click the Download button. When the Trend Micro HJT install box appears, double click on the HJTInstall.exe. Click on Install.

It will be installed by default here: C:\Program Files\Trend Micro\HijackThis

A shortcut to the application will also be placed on your Desktop.

The program will open automatically after installation.

You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder. The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder.

Click on "Do a system scan and save logfile" When the log pops up in Notepad, copy and paste that file back here.

05-07-2008, 10:34 PM	#5 (permalink)
Angelfire777 Moderator/Analyst, Security Team ; Rangemaster, TSF Academy Join Date: Oct 2006 Location: BC, Canada Posts: 2,727 OS: XP	Re: Tons of viruses & slow initially bc of AntiSpyMaster Hi, You only have a few harddrive space left. I suggest that you move some files to an external drive if you have one. Little hard drive space can greatly affect the performance of your machine especially its speed. You are operating your computer with multiple Anti Virus programs running in memory at once: Sophos Mcafee Norton Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two or more anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. I suggest you uninstall or disable the antivirus' that you do not wish to use. Keep only one active. Please visit this webpage for download links, and instructions for running combofixl: http://www.bleepingcomputer.com/comb...o-use-combofix Please ensure you read this guide carefully and install the Recovery Console first. The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time. Once installed, you should see a blue screen prompt that says: The Recovery Console was successfully installed. Please continue as follows: Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Click Yes to allow ComboFix to continue scanning for malware. When the tool is finished, it will produce a report for you. Please include the following reports for further review, and so we may continue cleansing the system: C:\ComboFix.txt New HijackThis log. ________ Please click Here to download HijackThis to your desktop. Click the Download button. When the Trend Micro HJT install box appears, double click on the HJTInstall.exe. Click on Install. It will be installed by default here: C:\Program Files\Trend Micro\HijackThis A shortcut to the application will also be placed on your Desktop. The program will open automatically after installation. You can double-click the icon that was placed on the Desktop to run subsequent HijackThis scans or you can use the icon inside the folder. The folder HijackThis is where you will find the HJT logs that you save. When you use the application to remove anything, you will also find the backup copies made by HJT inside this folder. Click on "Do a system scan and save logfile" When the log pops up in Notepad, copy and paste that file back here. __________________ Proud member of UNITE and ASAP since 2006 If we have helped you, please consider donating. The past won't be able to hurt you unless you keep on looking back at it.