chemist

Hello again, afclark82.

Please save this page to Notepad in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Although you uninstalled Norton(Symantec), you still have remnants active on your system which can cause system instability. We need to remove them.

Please download the Norton Removal Tool and Save it to your Desktop.

• Close all programs and double click the Norton_Removal_Tool.exe then click Run
• Follow the on-screen instructions.
• Restart the computer if asked.
• Then delete Norton_Removal_Tool.exe from your desktop.

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Delete the following Files and Folders if they still exist:

C:\WINDOWS\BM03ba3a2a.xml
C:\WINDOWS\spywarebegone
C:\WINDOWS\iun6002.exe
C:\WINDOWS\spywarebegone-fullversion-installed.html
C:\Program Files\XoftSpySE

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Please disable Spywareguard, as it may hinder the removal of some entries. You can re-enable it after you're clean.

• Right click the running icon of Spywareguard located in the system tray
• Go to Menu > File > Exit and confirm the programs close.

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Open HijackThis and click on 'Do a System Scan Only'. Check the following entries if they still exist: (Make sure you do not miss any)

O2 - BHO: (no name) - {B6A0B4A6-04E0-4B2D-964F-1086238401E3} - C:\WINDOWS\system32\byxvwutU.dll (file missing)

Please remember to close all other windows, including browsers then click Fix checked.

Please close HijackThis now.

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Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 Update 6 and Save it to your Desktop.
• Scroll down to where it says Java Runtime Environment (JRE) 6 Update 6 The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
• Click the Download button to the right.
• Select the Windows platform from the dropdown menu.
• Read the License Agreement and then check the box that says: I agree to the Java SE Runtime Environment 6 License Agreement.
• Click Continue
• Click on the link to download Windows Offline Installation and Save the file to your Desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start(or My Computer) > Control Panel and double-click on Add or Remove Programs
• Click (highlight) the following items:
  • J2SE Runtime Environment 5.0 Update 6
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u6-windows-i586-p.exe to install the newest version.

• After the install is complete, go back to your Control Panel and double-click the Java icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button.
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
    • Trace and Log Files
  • Click OK on Delete Temporary Files Window.
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

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Please run this online scan to help look for remnants.

Establish an internet connection & perform an online scan with Internet Explorer at Kaspersky Online Scanner

Click Accept, when prompted to install an ActiveX component.

• The program will then begin downloading the latest definition files.
• Once the files have been downloaded click on NEXT.
• Locate the Scan Settings button & configure to:
  • Scan using the following Anti-Virus database:
    • Extended
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK & have it scan My Computer.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect.
  We only require a report from it.
• Do NOT be alarmed by what you see in the report. Most(if not all) infections have been quarantined.
• Click the Save Report as... button.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

**Note**

To optimize scanning time and produce a more sensible report for review:

• Close any open programs.
• Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license is accepted, reset to 100%.

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Open HijackThis and click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.

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Please post the following in your next reply:

Kaspersky report
new HijackThis log
report on system behavior

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