If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
Please download FixWareout from this site:
http://downloads.subratam.org/Fixwareout.exe
Save it to your desktop and run it. Click Next, then Install, then make sure "Run fixit" is checked and click Finish. The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.
When your system reboots, follow the prompts. Afterwards, HijackThis may launch, close it.
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Familiarize yourself with this combofix tool.
http://www.bleepingcomputer.com/comb...o-use-combofix
It's IMPORTANT to carry out the instructions in the sequence listed below.
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Download
Combofix from any of the links below, and save it to your desktop.
Link 1
Link 2
Link 3
**Note: It is important that it is saved directly to your desktop**
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Please Note:
1. Disconnect from the internet. Unplug the cable from the wall.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.
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Double click on
ComboFix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the C:\ComboFix.txt along with a new HijackThis log so we can continue cleaning the system.
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall