the following is a message which I posted in the incorrect place--so I've started a new thread here. Since I originally posted the message, I have gone through the five steps. I was unable to proceed with any of them for the following reasons--when I tried to run the Panda scan, my browser kept shutting down. And with the other steps--I cannot access my desktop to install and run downloads. My desktop seems to have disappeared! browser and tool bar continually reloading, affecting my ability to write in this dialogue box. This is the original message I sent--"I opened a file that I downloaded last night and instantly got a popup that stated that a Browser Help Object spy ware was attempting to install itself. The box asked if I wanted to stop this and I clicked yes. As soon as I did, the box popped up again, and then everything on the desktop started to disappear. I turned off the computer and then started it again. I got to the desktop, and managed to hit my Mozilla tab before the whole desktop disappeared again. I don't know how I'm even using Mozilla!
Now there is a new pop up which says its a Windows Security Center system Warning. It states in a box called Alert details File: sau.exe Threat 180Solutions. I haven't clicked on it for fear of doing even more damage.
If you can help me at all, could you be as proscriptive in your advice and instructions as possible, as I am only a new computer user, and therefore hopelessly useless!
I notice that you ask members to retrieve a log--but I wouldn't know how to do this even. Any help would me much appreciated
Tezrh
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