chemist

Hello afclark82.

Please save this page to Notepad in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

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Please note that tools are best run from the desktop. Easier to find and perform specialized functions which may be required. Save to the Desktop and then Run from the Desktop. Thanks.

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Please uninstall the following via the Add or Remove Programs Panel (Start->(or My Computer)->Control Panel->Add or Remove Programs) if they exist:

Viewpoint Media Player<<<This is considered foistware instead of malware since it is installed without users approval, but doesn't spy or do anything "bad". Please read here and here

If you decide to uninstall Viewpoint Media Player, also delete these Folders if they still exist:

C:\Documents and Settings\All Users\Application Data\Viewpoint
C:\Program Files\Viewpoint

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I see you have P2P software ( uTorrent ) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

References for the risk of these programs are here, here, and here.

I would strongly recommend that you uninstall it, however that choice is up to you. If you choose to remove this program, you can do so via Control Panel >> Add or Remove Programs.

If you decide to uninstall uTorrent, also delete these Folders if they still exist:

C:\Documents and Settings\Main\Application Data\uTorrent
C:\Program Files\uTorrent

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Please visit this webpage for instructions on downloading and running ComboFix:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery(repair) mode, if needed. This allows us to help you in the case that your computer has a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.



Please continue as follows:

• Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Get help here
  
  
• Please click Yes to continue scanning for malware.

When the tool is finished, it will produce a log for you.

Please post that log, ComboFix.txt along with a new HijackThis log so we may continue cleansing the system.

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Open HijackThis and click on 'Do a System Scan and Save a Logfile'. Save the logfile and post it here.

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Please post the following in your next reply:

C:\ComboFix.txt
new HijackThis log

If you have any questions along the way...STOP and ask them before proceeding.

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