Tech Support Forum - View Single Post - Hp 2610 Photosmart All-in-one

johnhook · 05-04-2008, 08:34 PM

DAISYDOG,

I would ask that you at least give my solution a try. If it doesn't work - then by all means - reinstall Vista. Woodss is right in that the driver which shipped with your HP All-In-One device was probably a Windows XP driver and THIS is why you're having these problems. Still, you should be able to uninstall the HP driver/software/devices that the original CD installed under Vista - don't allow Windows Vista to install any auto-detected devices related to your printer, download the VISTA driver and install THIS driver.

Re-installing Vista, depending on how you do it, can potentially overwrite all of your existing programs, data settings, etc that you've got in Windows Vista right now. This is time consuming and if there's an easier way - I would try it first. The worst case scenario is that the solution I've provided won't work - then you can try a reinstall.

- John

05-04-2008, 08:34 PM	#5 (permalink)
johnhook Tech Hardware Team Join Date: Apr 2008 Posts: 810 OS: MS SBS 2003 SP2	Re: Hp 2610 Photosmart All-in-one DAISYDOG, I would ask that you at least give my solution a try. If it doesn't work - then by all means - reinstall Vista. Woodss is right in that the driver which shipped with your HP All-In-One device was probably a Windows XP driver and THIS is why you're having these problems. Still, you should be able to uninstall the HP driver/software/devices that the original CD installed under Vista - don't allow Windows Vista to install any auto-detected devices related to your printer, download the VISTA driver and install THIS driver. Re-installing Vista, depending on how you do it, can potentially overwrite all of your existing programs, data settings, etc that you've got in Windows Vista right now. This is time consuming and if there's an easier way - I would try it first. The worst case scenario is that the solution I've provided won't work - then you can try a reinstall. - John