JeanieC

I have purchased the above router and for over 2 weeks have been going back and forth with Netgear tech support. Nobody there can open my ports to access my work VPN which is a Cisco VPN with SecuRemote. I am not very knowledgeable in this, but the router works perfectly with just logging onto the internet, but when it comes to logging into my workplace I just keep getting errors of failed gateway connection.

They keep telling me I have to get which port numbers to open from my IT people, but with a company this size it is difficult to make contact with these people, as I have tried a few times and receive no answer. I was under the understanding that I could open all the ports. Do I need to open a static route? I don't know what to do but I am very frustrated because every time I work and then play on my own computer I am disconnecting and reconnecting DSL cables, etc. etc. When I connect my work computer to my DSL modem it works perfectly, when I connect the work computer to the router the Internet access is perfect. Therefore I think the problem must be with the router and since I have read many articles online about these 2 companies being incompatible, I am getting worried that I will never be able to use the router for my work.

Any suggestions or questions would be greatly appreciated. As I said, I am not too knowledgeable as this is my first exposure to any of this VPN and router stuff but I will try to clarify anything as best I could.

Thanks a lot.