Not so sure

Hi, remember this whole thread? Well, I hate to say it, but after 4 months I am no better off than I was at the last post!

Get this - after trying many times to get an email from a tech support supervisor, I finally resorted to writing an actual letter to customer service at Gateway! And to top it off, they wrote me a letter in return! Hard to believe a company that manufactures computers wouldn't respond to me until I used the US Postal Service - how's that for ironic?

And here's the result of numerous phone calls & emails: nobody at Gateway can figure out how to enable recognition for a SATA drive in my BIOS! Honestly, they had several engineers work on it, and they gave up!

Now it's almost a month since they last contacted me, with our discussion being how they are going to compensate me for the SATA drive I bought. You wouldn't believe what I had to go through to convince them that they were responsible for this - they argued that they never said I could put in a SATA drive, so I sent them a screen shot of the MOBO specs from the Gateway website (which clearly said SATA was supported) and the log of an online chat I had with one of their "tech support" people, who was trying to sell me a SATA drive!

So now I will buy a good old PATA drive and deal with it. And I will NEVER buy a Gateway again!

Thanks to all who tried to help me - apparently I discovered an unsolvable problem!