This is my modem.
http://www.arrisi.com/product_catalo...dex.asp?id=304
The Arris Touchstone Telephony Modem TM402P
This ISP is Comcast
I live in the United States
I'm not sure what you mean by "Are you connected to the modem?". I attached the screen shot of the basic settings page of the router's setup and settings page.