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Old 04-27-2008, 12:22 AM   #3 (permalink)
justpassingby
Moderator, Microsoft Support
 
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Join Date: Mar 2007
Location: Belgium
Posts: 6,219
OS: XP Home SP3 / Ubuntu

My System

Re: XP Startup Problem

Hi Rocetmal and welcome to TSF !

Test the hard drive for errors : boot in safe mode, go to start => run and type chkdsk c: /R. Report with the results (if you skipped them you'll find them in the event viewer in the latest winlogon event in the application section).

Check the event viewer for errors : start => run => eventvwr.msc. You can ignore errors like "the following drivers failed to start" with a list of a dozen of drivers since it's caused by the computer being in safe mode, but see if there are other errors. Double-click the error, click on the third button on the right (this copies the info in the memory) then right-click => paste that info here.

If you believe you could have gotten a virus then follow these instructions : http://www.techsupportforum.com/secu...oval-help.html

As John said you shouldn't run without an antivirus, if you wish to use an antivirus program that uses less ressources I can suggest Antivir, AVG or Avast. Don't use more than one antivirus at a time. Make sure you've run the norton removal tool that corresponds to the version you had installed.

What firewall do you use ?

Do you have an XP SP2 install CD ?
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Malware removal steps. Post your logs there and not here !
Posting system specs

Last edited by justpassingby; 04-27-2008 at 12:24 AM.
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