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Old 04-26-2008, 06:44 PM   #2 (permalink)
Pancake
Security Team (ret.)
 
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Join Date: Nov 2003
Location: Victoria.Australia
Posts: 7,404
OS: XP Pro SP3


Re: Disappearing e-mails, spam from hell, possible hijacking, and sloooowww

Please download FixWareout from one of these sites:

http://downloads.subratam.org/Fixwareout.exe
http://www.bleepingcomputer.com/file...Fixwareout.exe

Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts.
You will be asked to reboot your computer; please do so.
Your system may take longer than usual to load; this is normal.
Once the desktop loads Save the text that will open (report.txt) to your desktop.


Should you have problems connecting to the internet after the fix, follow these instrutions.

Please go to Start -> Control Panel Network Connections. Rightclick on your default connection (usually Local Area Connection or Dial-up Connection if you are using Dial-up) and leftclick on Properties. Doubleclick on the Internet Protocol (TCP/IP) item and select the button that says "Obtain DNS servers automatically". Click OK twice, and restart your computer.


In your next reply, please include a fresh Hijackthis log and report.txt. Thanks

====================

Ok.We need to download ComboFix.exe. This will give a better view to the files running and also hidden on your computer.

Please visit this webpage for download links, and instructions for running ComboFix


When the tool is finished, it will produce a report for you. Please copy and paste the "C:\ComboFix.txt" along with a new 'HijackThis' log so that we can continue to do any further cleaning that your system may require.

Caution: Never run and remove files with Combofix unless supervised by a qualified security analyst who is experienced in the use of Combofix. Mal use can cause serious computer problems

NOTE: Combofix prevents autorun of all CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you - please let me know.
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