jemcpa88,
What version of Windows are you running?
I would "ditch" the CD that came with the printer and instead, go to HP's support site and download the most recent printer driver for your HP model and the version of Windows you're running.
Before you do this, I would go into Control Panel, Add/Remove programs and UNINSTALL any software related to this HP printer.
Go to:
http://h10025.www1.hp.com/ewfrf/wc/s...e=255&lang=en&
Select the OS you're running and download the appropriate drivers/software for your model. This site also contains lots of FAQs and troubleshooting advice for your HP printer.
- John