Tech Support Forum - View Single Post - [SOLVED] No internet because of driver problems

**jcgriff2** · 04-21-2008, 10:30 AM

Quote:

Originally Posted by jwhitens

I have an emachine (model T5026)and I installed windows XP PRO with service pack 2. After installing XP, the following issues are now in device manager with yellow question mark with the exclamation mark:
1. ethernet controller
2. pci device
3. pic simple communications controller
4. scan
5. video controller
6. video controller (vga compatilbe)
These 6 items are worded exactly as they are in device manager, these items are in the folder "other devices". I have the drivers for most of the items but everytime I go to update drivers, I get the error that the drivers were not located and can not be located. I have the driver updates on my external hard drive. For some reason these 6 errors are preventing me from getting online. If any additional info is needed, I apologize, tried to give as much info if I could from what I know.

Jack

Hi Jack and Bigfellla -

Jack - a few questions, please:

1. Did you just get the PC or have you had it for a while?
2. Is the XP Pro a full retail version (you purchased it) or did XP Pro come pre-installed on the PC?
3. Was this a re-install of the same XP Pro version (same product key code) that was on the system or is this in fact a new XP install?
4. When did you do the install? How long ago?
5. Did you let windows do the work or did you change any settings during the re-install?
6. What was the reason for the XP Pro install? Was there a problem with the old installation of XP Pro?
7. Did you install any anti-virus software?
8. Did you install a 3rd party firewall?
9. Is the Windows Firewall on?
10. Was the PC able to obtain a connection to the Internet prior to the re-install?
11. Were there any hardware issues or Device Manager flags before you did the XP Pro install -if you know?

Have you tried to boot into SAFEMODE with Networking?

Regards. . .

jcgriff2