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Old 04-20-2008, 11:22 PM   #5 (permalink)
Toshiba1
Registered User
 
Join Date: Apr 2008
Posts: 4
OS: Vista


Re: New here... need help

Thanks! I have looked at the drivers from arenagroup, but there is no driver for Vista... and I am told the one for XP does not work for Vista. I had installed several from the Toshiba site, only to find none of them worked..

I finally got so frustrated that I called Toshiba support, and they got me in touch with Toshiba in my city and the tech had me print off some list and read the version of firmware that it had.... turns out the firmware needs an upgrade before my 3511 will even work on Vista... soooo... long story short, they have to send out a service guy at $150/hr to install the firmware (cost unknown)... maybe not such a good deal for this printer after all. Only good thing about talking directly with Toshiba rather than local printer repair company (who did NOT know how to resolve my issues), Toshiba Tech knew my machine, how to bypass previous owner's pass codes, said he would give me a manual at no cost AND provide me with a CD loading disk... yay! I am anxiously awaiting the tech to come now and get my printer finally working with our shop computers. Thanks everyone for your input... will keep my fingers crossed that all will end well.
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