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Old 04-17-2008, 06:42 AM   #15 (permalink)
HombreUSA
Registered User
 
Join Date: Apr 2008
Posts: 8
OS: Vista Business


Re: Uninstalled KAV 7.0, Lost Internet Connection, Error Code 31!

Quote:
Originally Posted by ckspeak View Post
Hello HombreUSA, I am also experiencing the same issue. I am also using Sony TP series desktop computer. The computer was fine when I first bought it, As long as I could recall, this problem occured right after I installed 3 month trial Symantec Internet Security 2008 which came with Sony. It installed Symantec miniport on every of my network adaptors. I can't uninstall them, even if I uninstall Symantec program, i still have the symantec miniport in devman. This is driving me crazy. I don't know if this is a antivirus issue or Sony itself. So far, i look over the net, i only found you who experience the same thing.

John,
thank you for helping out. I tried your methods, but doesn't seem to work.
the problem is, you can't uninstall, update drive, etc. I wish it was this simple. The weird thing is, i though my Sony came with Marvell ethernet, but Vista recognize it as Intels... perhaps Vista is causing this conflict. I now have wireless and ethernet driver resolved. but the rest miniport (PPPOe), miniport (PPTP), miniport (6TO4), etc are still having yellow exclamation (code 31) issue. I can't update or uninstall the driver, how can I install a new one if it's already existed. I understand
I want you to know John has done a great job in trying to help us all resolving the issues at hand. Only so much can be done. I decided to transfer all of my files via cable to another vista computer and reinstalled vista again. Fortunately I purchased my system from Portable One who provided me with an image disc. It made it very simple to transfer back my original settings especially in Outlook. I have to say this method was 99% effective in getting me back on the road. I am now once again productive. This time I perform a system restore once a week. This feature is turned off the majority of the time. I have a Vaio SZ780, 2.4GHZ, 4MB RAM, T8300, 160GB 7200 RPM Hitachi drive.

Word to the wise. If you install Kaspersky on your system and later decide that product is not for you, DO NOT UNINSTALL THE TRADITIONAL METHOD. You must go to their website and download a removal tool to completely eradicate the program from your unit. I am currently looking for another anti-virus program to install into my system. This time, I am doing research on the forums to insure no more problems will occur. It has been a nightmare, but all is well now. Let me know if my solution is helpful.
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